Questions and Answers

Questions and Answers 2016-12-03T11:42:32+00:00
What can I do if I want to exchange my donor units for a different donor? 2016-12-03T11:42:44+00:00

If you purchased your donor units through Outreach Health Group the following may apply to you:

If you have donor units in storage or reserve with us here, you may qualify for our exchange policy which states that Outreach will exchange donor units that were originally purchased through us and placed in storage/reserve here (i.e. have not been shipped to your fertility clinic) within one year from the original date of purchase, less any storage owing, and as long as the donor’s status has not changed to second pregnancies only. In addition, an exchange fee of $50.00 + HST (CDN) per donor unit will be applied, plus any cost differences in the price of the donor units. Fairfax donors can only be exchanged for other Fairfax Donors.The exchange policy cannot be applied if the above conditions are not met, and they are subject to change at any time, at the discretion of Outreach Health Group.

What can I do if I no longer wish to keep my donor sperm units? 2017-08-16T18:21:21+00:00

If you purchased your donor units through Outreach Health Group the following may apply to you:

  1. If you have donor units in storage or reserve with us here, you may qualify for our 50% buyback policy which states that Outreach will buyback any units that were originally purchased through us and placed in storage/reserve here (i.e. have not been shipped to your fertility clinic) within one year from the original date of purchase, less any storage owing, and as long as the donor’s status is not for “second pregnancies only”, “DSSAP”, “IC” or “XyGene Carrier donors”. The 50% buyback policy does not apply if the above conditions are not met, and are subject to change anytime, at the discretion of Outreach Health Group.
  2. If you have donor units in storage or reserve at your fertility clinic, they are not eligible for our %50 buyback policy. You may continue to store them at your fertility clinic indefinitely; have your fertility clinic destroy the units; sell them privately; or donate them back to Outreach Health Group as we use them for testing units or educational purposes when we do presentations to high school students regarding fertility.
Do I need to match my or my partner’s blood type to that of a donor’s blood type? 2016-12-03T11:43:26+00:00

The only time (unless otherwise directed by a Physician and/or fertility clinic) that a client would be strongly advised to match blood type is if they are in a heterosexual relationship and wish to not disclose to the future child or children that they were donor conceived. In that case, it is recommended to match the male partner’s blood type. Please see the following link on our website and scroll down to “Choosing a Blood Type” to determine what matches would work best for you: https://creatingcanadianfamilies.ca/selecting-donor/

Do I need to match my CMV (Cytomegalovirus) status to that of a donor’s CMV status? 2016-12-03T11:43:48+00:00

You do not need to match you CMV status to that of a sperm donor’s CMV status unless otherwise directed by your Physician and/or fertility clinic. As per their policies, some Physicians and/or fertility clinics will ask that patients choose a CMV negative donor if they themselves are CMV negative. However, if you are CMV positive, then you will be able to select from any of the donors (CMV negative or CMV positive). For more information on Cytomegalovirus, please contact your Physician or Fertility Doctor.

How are donors screened? 2016-12-03T11:44:03+00:00

All donor screening and testing must meet Health Canada Regulations if their units are sold for treatment in Canada. Some sperm banks will also test above and beyond these requirements. We have a link to the Health Canada Donor Semen Directive under “resources” on our website which will provide you with more donor screening requirements. In addition, you can access the individual sperm banks’ websites to read how they screen their donors, or contact us with further questions.

What happens if my donor is retired/sold out and I am looking for more units for another child? 2016-12-03T11:44:23+00:00

If the donor you are interested in purchasing is sold out and/or retired and you are looking for units for another child, please contact us as we can seek several options to see if we can find any more units for you. Also, please see “How Does the Donor Pending List Work?” for some information on this process.

What is the difference between washed and unwashed units? 2017-08-16T18:21:32+00:00

Unwashed units are donor semen units that may contain urinary proteins, blood cells and other proteins and is considered to be the ‘raw’ product. Units of this type are cryopreserved (frozen in liquid nitrogen) in this state at the sperm bank, and are shipped to Outreach Health Group and stored here until they are purchase and shipped or delivered to your licensed Physician’s clinic for treatment. At the clinic, the unit will be thawed and the clinic staff will perform a series of washing steps to purify the donor unit into a washed sample or ‘purified’ sample for treatment.

A washed unit is the ‘purified’ product or donor semen that has been collected, purified and frozen (cryopreserved) at the sperm bank and then shipped to Outreach Health Group and stored here until they are purchased and shipped or delivered to your licensed Physician’s clinic for treatment. At the clinic, the unit will be thawed and no further processing is required as it is ready for intrauterine insemination treatment. However, some clinics may choose to re-wash any washed units if needed.

Thank you for your inquiry. A washed sample is already prepared by the sperm bank as a “ready-to-use” sample for intrauterine insemination. This sample needs to be thawed out and used for an intrauterine insemination without any special preparation. An unwashed sample is more of a “raw” sample that needs to be prepared before the IUI. This sample has urinary proteins, white blood cells etc. that need to be removed prior to your IUI. If an unwashed sample is used, it could create uterine cramping. Hence an unwashed sample is never used for an intrauterine insemination.

Can you ship directly to my house? 2016-12-03T11:44:14+00:00

As per Health Canada regulations, we can only ship units directly to a licensed Physician or Fertility Doctor’s clinic/office. Arrangements must be made strictly between the patient and the Physician to pick up the tank containing the donor units and take it home for any at home inseminations. Please contact your Physician for more information.

Are there differences in the quality between unwashed and washed units? 2016-12-03T11:44:33+00:00

No. Both unit types meet high quality guarantees from their designated sperm banks, although your clinic may prefer one unit type over the other for your specific treatment plan. We will do our best to fulfill that preference at the time of order.

When should I place my order? 2017-08-16T18:21:49+00:00

We encourage you to place your order as soon as possible to ensure that we do not sell out of you preferred donor! Not every clinic is the same, so please be sure to check your clinic’s policies before ordering as some clinics will place the order on your behalf whereas others will ask you to place your order directly to Outreach Health Group. You can call or email us ahead of time to check the availability of your donor, and we will place any unit(s) on a free 24 hour hold for you, while we wait for your completed order form to be returned for processing. We encourage you to order by or before Day 1 of your cycle, so we can ensure prompt delivery of your order to your clinic for the treatment cycle. If you do not need your order right away (i.e. are not in a current treatment cycle) or, perhaps you only need a one or two units shipped to your clinic and you prefer the rest to be stored with us (perhaps for future pregnancy attempts or a sibling), we can do that for you as well! (Please see “How Does Storage Work?”). If you are seeking treatment in the Greater Toronto Area (GTA) we hand deliver your orders via our own courier on Mondays, Wednesdays, and Fridays for same day arrival. Orders should be placed no later than 5pm EST on the business day before you would like your order to arrive at your clinic. For locations outside of the GTA (i.e. across Canada), we ship on Mondays, Tuesdays, and Wednesdays priority overnight for delivery the next day at your clinic. Some clinics have specific ship dates, so please contact us to inquire about shipping to Outreach Health Group in advance. Orders must be placed no later than 5pm EST on the business day before you would like the order to leave Outreach Health Group (thus arrival of the order will be on the next business day). ***Please note: orders that are required to be shipped on the same day are considered priority orders and are subject to a $125.00 + HST priority fee on top of the shipping cost. ***

What is the difference between and Identity Release or OPEN ID donor and ANONYMOUS ID donor? 2016-12-03T11:44:50+00:00

An Identity Release or OPEN ID donor is a donor who has entered into a contractual agreement with the sperm bank so that their identifying information will be released when a child born from that donor turns 18 years of age. This will occur as long as the recipient registered into the OPEN ID program and returned the required information to the sperm bank. Identifying information may include the last known contact information including address, phone number and/or place of employment. Please note the OPEN ID program does not guarantee a face-to-face meeting with a donor. Even if not disclosing to your child that they were donor conceived, please be sure you understand that registering into the OPEN ID program may provide you with ongoing access to donor medical updates and other important health-related information for the child.

The donors come either as OPEN ID or ANONYMOUS ID. However, when you purchase an OPEN ID donor, you will receive a sheet enclosed with your official receipt (if you don’t get it within 14 business days, please call us immediately) that contains information on how to report any pregnancies, live births and how to register into the OPEN ID program. You are not automatically enrolled. If you follow the steps enclosed with your receipt to enroll, then you will be registered. If you do not do this by the time the child is 2 years of age, then the donor will be treated as anonymous.

Please ensure that you are fully aware of what the OPEN ID program means before opting not to register. This program also serves as another way to receive medical updates about the donor- as we say, 18-20 years is a long time, and if anything changes with the health of the donor or your child, it is also another way to obtain medical information. Without registering into the OPEN ID program, you are not given this type of access. Whether your purchase an OPEN ID or ANONYMOUS ID donor, the donor will never ever have any of your personal information. You have the ‘option’ of obtaining his in the future (when the child is 18 years of age or older) but you do not have to take it.

Basically, if you decide to enroll and then do not ‘use’ the information or access to the information later that is okay. However, if you don’t enroll and then later on realized that you need a medical update or something further form the donor, then it will be too late!

How do I know that I am receiving a quality product? 2017-08-16T18:22:02+00:00

All of the Sperm Banks have a quality guarantee on their donor units. If the purchased donor unit(s) do not meet the guarantee set by the sperm bank, they will replace the unit for you, upon approval from a submitted quality report document (available upon request). You can visit the individual banks’ website for more information, or contact us here at Outreach Health Group for more details regarding the guarantees.

How long after I order do you ship/deliver? 2016-12-03T11:45:33+00:00

You can indicate on your order form the date at which you require your units to arrive at your clinic, and we will proceed to check our next shipment or delivery date and confirm with you. Please note we do require orders to be placed no later than 5pm EST on the business day before you would like your order shipped to your clinic; or on

What does EX mean beside a donor’s identification? 2017-08-16T18:22:11+00:00

EX means “Exceptional Release”. This abbreviation is placed beside any donor’s ID who is an exceptional release donor from Xytex. This means that the donor may be used for second pregnancies only. The client must also provide documentation that they have undergone genetic counselling and required genetic testing. They also need to sign the Exceptional Release Acknowledgment form. Please note that you can contact Outreach Health Group and we can provide you with further information on the Exceptional Release status for a particular donor at any time.

What does C mean beside a donor’s identification? 2017-08-16T18:22:25+00:00

C means “Counsyl Testing”. This abbreviation is place beside any donor’s ID who has been genetically screened using the Counsyl screening test. This test screens and minimizes the risk for recessive genetic diseases that can be either fatal or affects the quality of life of a child. This testing is especially helpful to those clients who already know they are a carrier for a specific genetic disease. Client’s minds will be at ease knowing that their donor is negative for many of these diseases. Please contact Outreach Health Group if you have any further questions.

What does IC mean beside a donor’s identification? 2017-08-16T18:22:35+00:00

IC means “Informed Consent”. This abbreviation is placed beside any donor’s ID who is an informed consent donor. Depending on the bank the donor is from, this could have varying implications (please see below). Please note that you can contact Outreach Health Group and we can provide you with further information on the Informed Consent details for a particular donor at any time.

For Xytex, Informed Consent means that the donor may be used by a client after signing the informed consent sheet. They must be aware of the medical issue and agree to release liability.

For Seattle Sperm Bank, Informed Consent means clients must sign an informed consent acknowledging they understand and they are aware of the medical condition and agree to release liability.

For Fairfax/CLI, Informed Consent means that if the clients own the units, they may pursue treatment by signing an Informed Consent, but any new purchases must be for siblings only with a signed consent form.

What does the Limited Edition Donor Listing mean? 2016-12-03T11:46:11+00:00

The donors on the Limited Edition Listing have a limited number of units available, because: a) limited quantity and/or b) donor status may be retired c) donors for second pregnancies There will be no further units available for these donors once the units are purchased. Contained within this listing are:

Limited Donors: These units are ideal for IVF cycles and those considering a donor semen IVF “Back-up”. These units are available at a reduced cost. Please contact our office for details.

Second Pregnancy Donors: These units are available to clients that currently have a child/children from the selected donor. The units are not available for a first pregnancy.

Donors listed in the Limited Edition listing will most likely not be applicable to first-time patients.

What does the Special Access Donor Listing mean? 2016-12-03T11:46:36+00:00

Special Access Donor Listing These units are ideal for the following situations: a) Second pregnancy with same donor b) Particular cultural or religious needs c) For clients looking to match specific physical characteristics Note: Donor Sperm Special Access Program (DSSAP) Application Fee is $225.00 (Xytex only) $350.00 (international). Please allow 6-8 weeks for authorization. Note: Although the utmost care has been taken in the storage of the DSSAP units and no quality issues are anticipated, they do not fall within the criteria of Xytex standard guarantee policy. All DSSAP units are non-refundable.

We encourage first-time clients to purchase donor units from one of the first five donor bank listings unless they cannot find a donor that suits their particular cultural or religious needs in our regular listings, as units will be limited.

Is there is a limit on the number of live births/pregnancies that a donor can have? 2017-08-16T18:22:41+00:00

Yes. The American Society of Reproductive Medicine (ASRM) sperm donor guidelines are 10 births per population of 800,000, so the individual sperm banks have created their own live birth and/or family unit restrictions on their donors which are usually substantially lower than the ASRM guidelines. Sperm banks will also adhere to any country-specific limits for donors whose specimens are exported. Different sperm banks will have different restrictions, so please contact Outreach Health Group for further information. In addition, please help to support the sperm banks’ efforts to limit births by completing the pregnancy and or birth reporting forms as soon as you become pregnant and/or give birth.

What does Quebec Donor Listings mean? 2017-08-16T18:22:56+00:00

Quebec Donor Listings is a special search for residents of Quebec who wish to have a donor covered by the government funded program through RAMQ, if they are seeking treatment in the province of Quebec. These are not donors who originate from Quebec nor is the listing a separate sperm bank. Instead, Outreach Health Group has designed this user-friendly option to assist Quebec patients with a way to search for all anonymous donors that will be covered by this program in one easy spot instead of having to go into each of the sperm bank listings one at a time.

How Does the Pending List Work? 2016-12-03T11:47:03+00:00

If we are sold out of donor units or we have no units left for a retired donor of your preference, we can email you a pending donor list form. Once completed and returned to us via email, we can then add your name to the pending list and contact you when and if units become available for purchase in the future. Please note going on the pending list does not guarantee that units will become available for purchase or that we can fulfill your entire order by a certain timeline, however it will give you an opportunity to receive priority notification if anything becomes available to purchase for the given donor.

Do you save vials or units for people for future pregnancies? 2017-08-16T18:23:07+00:00

No we do not. Here at Outreach Health Group, we encourage you to purchase and store as many vials as you can afford, for future treatment cycles and/or for future siblings as a donor can sell out and/or retire and leave the donor program at any time. A donor can reach his live birth maximum limit and if there are any vials left for sale at that time, they would be available only to those who had previously reported a live birth directly to the sperm bank. Please note there is no guarantee that a donor will have vials available for purchase when they retire or become restricted for second pregnancies only.

What happens if my donor is sold out or not in stock? 2017-08-16T18:23:18+00:00

If your donor is sold out or not in stock here at Outreach Health Group, we can verify with the individual bank of interest on your behalf to confirm when and if more units will be available for us to order in. We can then confirm with you, so you are able to make an informed decision if waiting for the donor seems appropriate, or if you would like to look for another donor choice. In order to receive priority notification when donor units are available at Outreach for sale for your preferred donor, we can also have you complete and return a pending list form (please see “How Does the Pending List Work”?)

How many donor units or vials do most clients order? 2017-08-16T18:23:30+00:00

This is a very common question that we receive here at Outreach Health Group. Only 1 unit/vial is required per treatment cycle for donor insemination or in vitro fertilization unless otherwise indicated by your Physician. If you are planning on having more than one child from the same donor and are pursuing IUI or intrauterine insemination, then we encourage you to purchase at least 6 units/vials to start. If you make your purchase with Outreach Health Group you will receive a discount on a purchase of 6 or more units at once plus one free year of storage at OHS. Please note that we can sell out of donor units at any time, and/or the donors may leave the program at any time, thus the only way to truly guarantee future availability of your preferred donor is to purchase and store units for future treatments.

How do I know that I received the correct donor that I ordered? 2017-08-16T18:23:42+00:00

Here at Outreach Health Group we have several checks in place to ensure that the donor that your order is the correct donor being shipped to your clinic. You can contact us at any time with identifying information from your donor, and we can confirm if that donor description matches. In addition, we have the client confirm the donor ID on the order form, and confirm it back in the confirmation of order email. It is confirmed again on the official receipt and the donor ID is labelled on the donor unit/vial and it matches the accompanying paperwork that is sent along with the unit to your clinic. Please note that the clinic should physically show you the vial and ask you to identify that donor as your donor for treatment before the treatment occurs.

Do you have any other resources available? 2017-08-16T18:23:54+00:00

Yes, here at Outreach Health Group we are happy to provide you with resources or information that is available to us. Please see “Resources” on our website as there are some helpful links to the Sibling Donor Registry and Donor Conception Network as well as other educational material and links to regulatory bodies. If you need any other resources please contact us and we will do our best to assist you with your inquiry.

Do you sell catheters or IUI kits? 2017-08-16T18:24:02+00:00

Yes, here at Outreach Health Group we sell both basic and professional IUI kits. Please see “Marketplace” for pricing or contact us with any questions.

Do you distribute fertility supplements? 2016-12-03T11:48:10+00:00

Yes! We currently distribute YAD fertility supplements. Please see “Marketplace” on our website for more details on the product line and pricing and please contact us if you have any further questions.

What important criteria should I consider when choosing a donor? 2016-12-03T11:48:24+00:00

Choosing a donor is a very personal journey and everyone has different criteria that they may be interested in matching or excluding from their donor selection searches. Things you might be important to consider when searching for a donor may include (but are not limited to):

  • Do I want and Identity Release (OPEN ID) donor or an Anonymous donor, or am I indifferent (please click here to read “What is an Identity Release (OPEN ID) Donor?”);
  • Do I want to see baby or child photos of the donor in additional to their adult photo; or am I okay with just seeing one or the other, or no photos?;
  • Do I want to match a particular ethnicity or religion or specific traits for a donor?
  • Do I have a preference for any physical attributes? (i.e. hair colour, eye colour, height, build, etc.);
  • Do I have a requirement for the educational background of the donor? (i.e. College or University schooled);
  • Is examining the medical history of the donor and family medical history if provided important to me? (Especially if you are looking to avoid a disease or aliment from your family history);
  • What is the personality and interests of the donor? (i.e. does the donor share similar interests? Is he a family person? Does he like to travel and cook?); and
  • Do I have any other criteria for a donor (i.e. I want my donor to love animals; or my donor must be of a certain religion or faith, etc.).
I need one receipt or multiple receipts to be re-issued. How do I request another copy? 2017-08-16T18:24:13+00:00

Outreach Health Group charges for re-issuing of receipts. Please be sure that you keep your original receipt in a safe place as you may be required to produce proof of purchase in the future (especially if you are enrolled into the Open Identity Release Program). If you require receipts to be re-issued please call or email us to inquire and we would be happy to assist you.

Why is it important to report pregnancies and/or live births from the use of donor sperm? 2016-12-03T11:48:44+00:00
  1. To limit the use of the donor in the general population
    • Sperm Banks use pregnancy and live birth reports to set a maximum number of family units that are allowed to be reported from a given donor (a family unit is loosely defined as any genetically similar sibling(s) born from the donor that reside within the same household)
    • Once the family unit maximum is reached, sperm banks will notify distributors; any remaining donor units will be available to be used only be persons who previously reported their pregnancy and live birth from the corresponding donor (as this would not increase the number of family units)
  2. To protect yourself
    • If you want to have further children (i.e. for siblings) from the donor in the future, and the donor’s status changes to second pregnancies only, then you would only be allowed to purchase units from the given donor if you previously reported your pregnancy and live birth from the donor
    • Please note there is no guarantee that the donor will be available in the future, so we do encourage you to purchase and store units for future treatment cycles or for future pregnancies!
  3. To protect your child, and future generations
    1. Reporting your pregnancy and live birth directly to the sperm bank will help keep long-term records of the offspring born from the donor as well as provide patients seeking to purchase donor units, information regarding successful pregnancies and births
    2. If a child form the donor (or the donor himself) has any reported health problems or concerns, it will be easier for the appropriate person to be contacted if needed.
Who is Outreach Health Group? 2017-08-16T18:20:32+00:00

Welcome to Outreach Health Group where we have been Creating Canadian Families since 1999.
We are recognized by Health Canada as an importer and distributor of human semen for assisted reproduction.

We provide the largest selection of cryopreserved (frozen) donor semen in Canada; we distribute donor units for 5 banks including Xytex Cryogenics Laboratories Fairfax European and Seattle Sperm Banks.

Our goal is to provide a warm and caring environment to assist you in your donor selection process. The qualified team in Newmarket, Ontario, will confidentially walk you through the process, helping you with any questions you may have.

What services do you offer? 2017-08-14T22:57:55+00:00

Our Concierge Service

The process of selecting the right donor for you and your family can be overwhelming. We understand. That is why we have three consultation tiers to support every stage of your path to parenthood.

New Client Support – For clients just starting to explore, or those who already have a basic understanding of the donor selection process, our experienced Client Specialists can help you as you start your journey to creating a family. Clients receive:

  • Exclusive Profile Access for Canadian Clients: Visit the Donor Listings page on our website to access free profile offers from Xytex.

Mini Consultation – Based on a preliminary consultation with one of our Client Specialists, clients are presented with various donor options. Clients receive everything offered in the New Client Support tier, plus:

  • One-On-One: Up to one hour consultation with a Client Specialist via telephone or Skype.
  • Photo Matching: Includes matching of physical features.
  • Donor Matching: Receive up to 12 donor profiles presented to you based on your specific criteria.

Specialty Consultation – For clients who want more support throughout the donor selection process, this offering provides clients with everything included in the Mini Consultation, plus:

  • Personal Consultation Access: Up to two hours of one-on-one guided consultation in office or via telephone/Skype.
  • Priority New Donor Notification: Be notified in advance, by email, of any new donors prior to general web release.
How Do I Know That My Order Has Been Received? 2016-12-03T11:49:31+00:00
How Do I Order? 2016-12-03T11:38:48+00:00

When you are ready to place your order, we encourage you to contact us by email or phone to check on the currently availability of your donor, as we can sell out of units at any time. We can then place any units on a free 24 hour hold for you, to allow you for time to return your completed order form and secure your preferred donor. At this point, we will then direct you to our new secure online ordering form which is located under ‘forms’ on our website. Please click on the top link which reads “NEW-Outreach Online Order Form” and follow the prompts to complete the information. When finished, please scroll to the bottom of the form and click “submit” and the form will be automatically sent to us.

Alternatively, there is a word document order form below the online order form that you may download and complete and fax or email back to us.

Upon request, our client services representatives are able to email or fax a copy of the general order form to you as well.

How Does Shipping and Delivery Work? 2017-08-16T18:24:26+00:00

Shipments: Orders for shipments must be received at Outreach Health Group by 5pm EST the day before you would like it to be shipped and leave for your clinic’s destination, as we ship priority overnight for delivery the next day at your clinic to most locations across Canada. However, we do encourage you to place your order as far in advance as possible, as we will look for shared shipping opportunities to save you on costs (please see “How Does Shared Shipping Work?” for more information). Generally we ship orders on Mondays, Tuesdays, and Wednesdays for next day delivery at most clinics. Please contact us for more information or visit our website and go to ‘your investment’ for further current pricing information.  ***Please note that there is a same day priority fee for processing shipment orders past the above mentioned deadline, in addition to regular shipping costs***.

Deliveries: If you are having treatment at a GTA (Greater Toronto Area) clinic, then we can personally deliver your order on Mondays, Wednesdays or Fridays for same day arrival. Orders should be placed at the latest by 5pm EST the day before you wish to have it arrive to your GTA clinic. If needed, we can try and accommodate Tuesday and Thursday deliveries as well, however we generally try to deliver on Mondays, Wednesdays and Fridays. Please contact us for more information or visit our website for further current pricing information.

How Does Shared Shipping Work? 2017-08-16T18:24:49+00:00

As a courtesy, Outreach Health Group offers complimentary shared shipping services on donor unit orders that are shipped across Canada. Please note this service does not apply to deliveries. We encourage you to place your order in advance, and we will look for any opportunities to combine your order with other orders going to the same clinic, in order to reduce your shipping costs. In your confirmation of order email, we will quote a range to give you an idea of the shipping costs. We will not finalize or bill you for the shipping costs generally until the morning that the orders are being shipped, to allow for any potential last minute orders going to the same clinic as yours to be included to further reduce your shipping fees. The final cost that you paid for shipping will be confirmed on your credit or bank statement as well as on your official receipt from Outreach.

When will I receive my receipt? 2016-12-03T11:49:04+00:00

Receipts are issued from Outreach Health Group within 14 business days from when the order is processed (i.e. from the date that you receive your confirmation of order). Receipts are issued by email or mail, and you can select your preferred method of receipt on the General Order Form. If you do not receive your receipt within the 14 business days, please contact us right away. Please note we charge for re-issuing receipts outside of this time frame. *** Receipts are important to keep for your records and/or the Open Identity Release Program, so please keep them in a safe place***

How do I Report Pregnancies/Live Births and/or Register for the Identity Release (Open ID) Program? 2017-08-16T18:25:13+00:00

Please note that reporting the pregnancy, birth and/or registering for the Identity Release (Open ID­) program are very crucial steps that should be taken after the purchase of donor units and when applicable. The OHS pregnancy and birth reporting form is included with all receipts sent to our clients with every new purchase via email or mail, and this will give you information on how to report your pregnancy, report your live birth, and/or register for the Open Identity Release programs. Alternatively, you can locate the required forms for reporting under “Forms” on our website under the correct Sperm Bank your chosen donor is from. If you have questions at any time please email or contact a Client Specialist at Outreach Health Group for further assistance. Please see “Why is it important to report pregnancies and/or live births from the use of donor sperm?”

What Does Canadian Compliant Mean? 2016-12-03T11:38:38+00:00

“Canadian Compliant” means that a donor’s units meet the Health Canada Standards. They require donor’s units to have some additional testing done (Semen Culture, Gonorrhea, and Chlamydia by DNA on the day of donation)

Please note that all donors listed on our website are Canadian Compliant. We carry our own inventory, so sometimes when one of the Sperm banks we distribute for sells out of Canadian Compliant units they may change the donor’s profile to reflect that, but that does not mean that we don’t still have units available.

If this happens please call us or email us for availability.  If the sperm banks are truly sold out of Canadian Compliant units we can find out if and when the donor will have some more available in the future.

Where Do I Begin my Donor Search? 2016-12-03T11:38:28+00:00

Our website, creatingcanadianfamilies.ca is designed so you may perform donor selection searches independently, at your own pace, as well as anonymously, thus you do not have to register on our website to search the donor listings.

The complete listings for donors that we currently have in our inventory may be found under ‘donor listings’ or ‘selecting a donor’ and are updated to reflect what we have currently available in our inventory.

***Remember, if the donor is listed on our website then the donor is Canadian Compliant, available for purchase, and ready for shipment or delivery to your clinic.