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Orders must be placed at least 3 business days day prior to scheduled shipment.
2019/2020 HOLIDAY HOURS – Click here
SHIPPING ALERT – Nov to Jan – Due to weather and holiday volume, shipments may be delayed, please order early to ensure delivery! Last day to ship is December 17, 2019.
Hours – Monday to Friday 9:00 am to 5:00 pm EST, CLOSED ON WEEKENDS, Thank you.
Outreach Health Group is proud to serve you in English and French.
Outreach Health Group is the proud exclusive distributor for Xytex in Canada.
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Questions and Answers

What services do you offer? 2017-08-16T16:19:01+00:00

Our Concierge Service

The process of selecting the right donor for you and your family can be overwhelming. We understand. That is why we have three consultation tiers to support every stage of your path to parenthood.

New Client Support – For clients just starting to explore, or those who already have a basic understanding of the donor selection process, our experienced Client Specialists can help you as you start your journey to creating a family. Clients receive:

Exclusive Profile Access for Canadian Clients: Visit the Donor Listings page on our website to access free profile offers from Xytex.

Mini Consultation – Based on a preliminary consultation with one of our Client Specialists, clients are presented with various donor options. Clients receive everything offered in the New Client Support tier, plus:

One-On-One: Up to one hour consultation with a Client Specialist via telephone or Skype.
Photo Matching: Includes matching of physical features.
Donor Matching: Receive up to 12 donor profiles presented to you based on your specific criteria.

Specialty Consultation – For clients who want more support throughout the donor selection process, this offering provides clients with everything included in the Mini Consultation, plus:

Personal Consultation Access: Up to two hours of one-on-one guided consultation in office or via telephone/Skype.
Priority New Donor Notification: Be notified in advance, by email, of any new donors prior to general web release.

What does Canadian Compliant mean? 2017-08-14T23:02:44+00:00

“Canadian Compliant” means that a donor’s units meet the Health Canada Standards.
They require donor’s units to have some additional testing done (Semen Culture, Gonorrhea, and Chlamydia by DNA on the day of donation)

Please note that all donors listed on our website are Canadian Compliant. We carry our own inventory, so sometimes when Xytex sells out of Canadian Compliant units, the donor’s profile may be updated to reflect that. However, this does not mean that we don’t have units available.

If this happens, please call or email us for availability. If Xytex is sold out of Canadian Compliant units we can find out if and when the donor will have more Canadian Compliant units available in the future.

Where do I begin my donor search? 2017-08-14T23:03:39+00:00

Our website, creatingcanadianfamilies.ca is designed so you may perform donor selection searches independently, at your own pace, as well as anonymously, thus you do not have to register on our website to search the donor listings.

The complete listings for donors that we currently have in our inventory may be found under ‘donor listings’ or ‘selecting a donor’ and are updated to reflect what we have currently available in our inventory.

***Remember, if the donor is listed on our website then the donor is Canadian Compliant, available for purchase, and ready for shipment or delivery to your clinic.

Who is Outreach Health Group? 2017-08-16T13:57:28+00:00

Welcome to Outreach Health Group where we have been Creating Canadian Families since 1999.

We are recognized by Health Canada as an importer and distributor of human semen for assisted reproduction.

We are the exclusive Canadian distributor of Xytex donor semen.

Our goal is to provide a warm and caring environment to assist you in your donor selection process. The qualified team in Newmarket, Ontario, will confidentially walk you through the process, helping you with any questions you may have.

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